Shipping & Returns
• We are closed on Sundays and Holidays. Orders received by us on Sunday or Holidays will be processed on the next business day.
• Deliveries are made on business days, Monday through Friday, excluding holidays.
• Statutory holidays may add an extra day to delivery times.
• If we cannot fulfill your order within 10 business days, we will notify you via email to let you know.
• Customers will be provided with a delivery confirmation number via email once their order has been shipped. In case of a delay we will notify you by email.
• We use Canada Post type of shipping. Our shipping cost policy is simple – it is actual cost from the shipper for the shipping option you choose plus 10% to cover our expenses and handling.
• International orders will be quoted on an individual basis.
When your order is shipped from our warehouse, we will send you a confirmation that will include your tracking number. If you have misplaced your tracking number, please e-mail us at firstname.lastname@example.org. If you have not received your confirmation e-mail from us or believe that there may be problems with your shipment, please e-mail us at email@example.com.
Incorrect Shipping Information
If a package is returned to K-laba Hair and Beauty Supplies Inc, due to an incorrect shipping address provided by a customer, the customer is responsible for return shipping costs as well as the redelivery cost.
Return and Exchange Policy
We work hard to ensure you are satisfied with your purchases. All products are checked to ensure they are in perfect condition and the package contains all included parts and accessories before they are packaged for shipping.
For hygiene purposes due to the nature of our products all sales are final.