Shipping & Returns
Curbside Pickup *NEW*
Curbside Pickup will be available beginning Friday, May 15th, 2020, however to prepare for demand, we are now accepting preorders online.
Due to the high volume of transactions, please allow 2-4 business days for order confirmation and pickup notification.
You will be notified by e-mail as soon as your order is ready for pickup. Please do not go to the store to pick up until you receive this notification.
For a smoother process, we request that the person who made the order come to collect it. If someone else will be collecting on your behalf, please detail this in the comment section of your order, or notify email@example.com.
Curbside pickup is available at the following locations:
- 515 Wellington Road South, London ON N6C 4R3
- 830 Upper James Street, Hamilton ON, L9C 3A4
Pickup hours are:
515 Wellington Road (London)
- 11AM - 4 PM Wednesdays, Fridays, and Saturdays
830 Upper James Street (Hamilton)
- 11AM - 4 PM Mondays, Wednesdays, and Fridays
We are updating our hours of operation regularly based on staffing and community needs. Please check back regularly to our website for updates.
For any questions, please contact Customer Service at firstname.lastname@example.org or 647-417-6455.
General Shipment & Delivery
• We are closed on Sundays and Holidays. Orders received by us on Sunday or Holidays will be processed on the next business day.
• Deliveries are made on business days, Monday through Friday, excluding holidays.
• Statutory holidays may add an extra day to delivery times.
• If we cannot fulfill your order within 10 business days, we will notify you via email to let you know.
• Customers will be provided with a delivery confirmation number via email once their order has been shipped. In case of a delay we will notify you by email.
• We use Canada Post type of shipping. Our shipping cost policy is simple – it is actual cost from the shipper for the shipping option you choose plus 10% to cover our expenses and handling.
• International orders will be quoted on an individual basis.
When your order is shipped from our warehouse, we will send you a confirmation that will include your tracking number. If you have misplaced your tracking number, please e-mail us at email@example.com. If you have not received your confirmation e-mail from us or believe that there may be problems with your shipment, please e-mail us at firstname.lastname@example.org.
Incorrect Shipping Information
If a package is returned to K-laba Hair and Beauty Supplies Inc, due to an incorrect shipping address provided by a customer, the customer is responsible for return shipping costs as well as the redelivery cost.
Return and Exchange Policy
We work hard to ensure you are satisfied with your purchases. All products are checked to ensure they are in perfect condition and the package contains all included parts and accessories before they are packaged for shipping.
For hygiene purposes due to the nature of our products all sales are final.